Terms & Conditions
VARIATIONS AND CANCELLATIONS
Hike & Seek (ABN 22 623 085 085 ) (we, us) strives to provide its customers (you) with an enjoyable and safe trip. Occasionally unforeseen circumstances (including adverse weather conditions, mechanic faults, or an insufficient number of passengers for us to run the trip) require us to alter routes, itineraries, vehicle types, fares, days of operation or even cancel tours. We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations). We require a minimum of 4 passengers to run a trip. If we need to cancel a trip due to there being less than 4 passengers, we will endeavor to provide you with at least 12 hours’ notice of such cancellation.
If Hike & Seek cancels a trip, we will work with you to book you on a trip on a different date. If however you are not able to attend a trip on a different date, we will provide you with a refund of any trip fares already paid. To the extent permitted by law, no refunds will be provided due to alterations to any aspect of the trip.
If you cancel a trip booking at least 7 days in advance of the trip, we will provide you with your choice of a refund of any trip fares already paid, or a credit note for a future trip. No refund will be provided for cancellations within 7 days of the trip date, however we will allow you to transfer that trip booking into another person’s name. A $25 administrative fee will apply to all booking changes within 7 days of departure.
PICK UP AND DROP OFF SERVICES
You must be waiting at the designated pick-up location at least 10 minutes before the designated pick-up time. It is your responsibility to ensure that you are visible to the Hike & Seek tour guide. If a Hike & Seek tour guide is not easily able to locate you at the designated pick-up location at the designated pick-up time, we reserve the right to depart without you (and you will be deemed to have cancelled your booking within 7 days of departure and no refund will be given).
LUGGAGE POLICY
There are no luggage storage facilities on day tours, please do not bring your luggage with you. Any luggage over and above small day-packs (and any other equipment designated on the Hike & Seek trip itinerary) presented on the departure day (including strollers, walking assistance frames, wheelchairs) may result in refusal to board.
Mt Buller Essential information: Due to limited storage space please only bring what is necessary. We recommend that you wear your ski gear for the journey up the mountain. Please bring skis, poles and snowboards without their bags. All skis and snowboards will be placed in our cargo box on top of the vehicle.
MINIMUM AGE AND FITNESS
We do not carry passengers under 15 years of age, and by booking a trip with us you represent to us that you are at least 15 years of age. If you’re under 18 years old, you’ll need to be accompanied by an adult.
It is your responsibility to ensure that you are physically fit enough to participate in a trip with us. If you have any questions about fitness levels required, please ask us before you book a trip, because by booking a trip with us you represent to us that you are physically fit and capable of participating in the trip with us, and there are no health-related reasons or problems which preclude your participation in the trip. We highly recommend all passengers have travel insurance coverage.
HIKE & SEEK’S LIABILITY
You acknowledge and agree that participation in a trip with Hike & Seek has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a trip with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a trip with us.
At the time that you book a trip, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Hike & Seek and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to Hike & Seek’s negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in a trip with Hike & Seek.
Please note that prior to participating in a trip (including boarding a Hike & Seek vehicle), Hike & Seek will require that you sign a written waiver and release of liability. Failure to do so will result in refusal to board and you will be deemed to have cancelled your trip within 7 days of departure (resulting in no refund of trip fees).
COMMUNICATION AND PHOTOGRAPHY
You agree to allow us to use photographs, quotes and video footage captured on your trip for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, simply make this clear to us on the day of your tour verbally. Should there be any promotional material used without your consent that you would like removed please inform us so we can take action. All photography is taken in a tasteful, fun manner that we encourage our customers to share and embrace by crediting Hike & Seek tours. Hike & Seek retains personal information as permitted by law to resolve disputes and enforce our policies.
TERMS & CONDITIONS FOR REGULAR RIDERS PASS
Customers will be required to book trips early to secure seats for the current season.
Passes are non-transferrable and can not be passed on to another person or carried over to the next season.
Passes are non-refundable.
Passes are limited to one per person but are not limited to multiple purchase during the season.