Everything you might want to know before you go.

You can book directly through our website or through one of our approved booking partners. Direct bookings are the best place to see our current availability, inclusions and tour details.

Our public tours require a minimum of 4 guests to run. If numbers are low, we’ll contact you as early as possible with the available options, which may include moving to another confirmed date, switching tours or receiving a refund.

Our public tours are capped at a maximum of 10 guests. Keeping groups small makes it easier to move through the day, ask questions, spot wildlife and spend more time outside.

Yes, where availability allows. Some departures fill quickly and others may need minimum numbers, so booking ahead is recommended if your dates are fixed.

All prices shown on our website are in Australian dollars unless stated otherwise.

In many cases, yes. Changes depend on availability and the conditions attached to your booking. Contact us as early as possible and we’ll let you know what options are available.

Our standard public tour meeting point is outside the National Gallery of Victoria at 180 St Kilda Road, Melbourne. Your booking confirmation will include the exact pickup instructions and departure time.

Please arrive a little before the departure time shown on your booking confirmation so the group can leave on time. Most public tours depart around 7:30am, but always check your confirmation for the exact time.

Hotel pickup is generally available for private tours from Melbourne CBD accommodation and some nearby locations, usually within approximately 5 km by road from the CBD. Pickup location is confirmed with you before the tour.

For private tours, sometimes. It depends on the location and the route for the day. Send us your accommodation address and we’ll let you know what is possible.

Return times vary depending on the destination, traffic, weather and the pace of the day. Most of our full-day tours return in the evening. Check the individual tour page for the typical return window.

Space in the vehicle is limited, so large suitcases are generally not suitable for public tours. Small day bags are fine. If you need to travel with luggage, contact us before booking so we can confirm whether there is enough space.

We use a small passenger vehicle suited to our maximum public group size of 10 guests. The idea is to keep the experience personal and flexible rather than operating as a large coach tour.

No. Most guests are regular travellers rather than experienced hikers. You should be comfortable walking on uneven outdoor trails and being on your feet for parts of the day.

It depends on the tour. Some days involve shorter coastal or forest walks, while others include more sustained hiking and steeper sections. Check the individual tour page for the walking distance and difficulty.

The Grampians and Wilsons Promontory tours are generally among our more active options, with longer walks and more elevation than some of our other day tours.

Great Ocean Road and some private itineraries can be better suited to guests wanting a lighter walking day. If you’re unsure, contact us and we can help match you to the right experience.

Our guides keep an eye on the group and manage the pace so the day feels comfortable. Because groups are small, it is easier to adapt than on a large tour. Some walks do still need to stay within the timing of the day.

Some are. Depending on the tour, trails may include stairs, rocks, sand, tree roots, steep sections and uneven ground. Proper footwear makes a big difference.

Comfortable walking or hiking shoes with good grip are strongly recommended. Avoid smooth-soled shoes where possible, especially on wet or uneven trails.

Private tours can often be adjusted more easily to suit your group. On public tours, changes depend on the itinerary, group and conditions on the day.

Usually, yes. A little rain is part of exploring Victoria and many places are still beautiful in wet weather. Bring suitable clothing and expect conditions to change during the day.

Safety comes first. If conditions such as extreme heat, storms, fire danger, flooding or park closures make part of the itinerary unsafe, we may change the route, substitute a stop or in some cases cancel the tour.

Yes. Weather, traffic, road closures, park conditions, wildlife and the pace of the group can all affect the exact flow of the day. Our guides use their judgement to make the most of the conditions.

Layers are best. Bring a warm layer and a waterproof jacket, even if Melbourne looks dry in the morning. Conditions can be colder and windier outside the city.

Bring sun protection, water and light clothing, but it is still a good idea to have an extra layer. Conditions can change quickly, especially on the coast and in the mountains.

Lunch arrangements vary by tour. Some tours include or organise lunch as part of the day, while others include time to purchase food locally. Check your tour page for the exact inclusions.

We can usually accommodate common dietary requirements such as vegetarian, vegan and gluten-free options where food is included or arranged. Please tell us in advance so we can plan properly.

Yes. You are welcome to bring snacks or your own food, especially if you have specific dietary needs.

On many tours, yes. We like including local cafés and country towns where the itinerary allows, but exact stops can vary.

Usually, yes, although some destinations have limited options once we are inside national parks or remote areas. Bringing a few snacks is always a good idea.

We regularly look for wildlife on a number of our tours, but wild animals can never be guaranteed. Sightings depend on the season, conditions and a fair bit of luck.

No. We observe wildlife without feeding or interfering with it.

We keep a respectful distance and follow local park and wildlife guidelines. The goal is to enjoy the sighting without changing the animal’s behaviour.

Absolutely. Bring a camera or phone, but avoid disturbing animals for a photo.

Absolutely. Solo travellers are very welcome on our public tours.

Small groups tend to make it easy to settle in. You can chat with the guide and other travellers while still having plenty of space to enjoy the day in your own way.

Yes. Small-group day tours are a popular option for people travelling alone who want to explore outside Melbourne without organising a car or spending the day completely solo.

For many solo travellers, it can be. A tour removes the need to organise a rental car, fuel, navigation, parking and a long day of driving. Whether it is cheaper depends on your individual travel plans.

Yes, depending on the tour and the child’s age, height and ability to safely complete the walking involved. Please contact us before booking with younger children so we can confirm suitability.

Child restraint requirements depend on the child’s age, size and the vehicle setup. Contact us before booking with your child’s age and height so we can confirm what is possible.

It depends on your children’s ages and how much walking they enjoy. Great Ocean Road, Phillip Island and private tours can work well for many families, while private tours offer the most flexibility.

Private tours can often be adapted to suit your family, including changing the walking distance or spending more time at particular stops.

Yes. Guests under 18 must travel with a responsible adult.

Our private day tours start from $1,600 AUD per group. The final price depends on the number of guests, destination, itinerary and any additional inclusions.

Private tours can accommodate up to 10 guests.

Yes. Private tours can be adjusted by prior arrangement to suit your interests, walking preferences and priorities for the day.

Hotel pickup is generally available from Melbourne CBD accommodation and some nearby locations, subject to confirmation.

Sometimes. It depends on the driving distances and what can realistically fit into one day without turning the experience into a rush.

Often, yes. Private tours are the best option if your group wants a particular walking distance, pace or difficulty.

It depends on the private tour. Any attraction tickets or special inclusions will be clearly confirmed in your quote before booking.

Public tour bookings can be cancelled free of charge at least 24 hours before departure, subject to the booking conditions attached to your reservation.

Private tours can be cancelled free of charge at least 14 days before departure. We do not charge a separate change fee, although any changes remain subject to availability and any additional costs created by the change.

If we need to cancel a tour, we’ll contact you with the available options. Depending on the circumstances, these may include another date, an alternative tour or a refund.

Public tours require a minimum of 4 guests. If a departure does not reach minimum numbers, we’ll contact you with the available alternatives or refund options.

If a park closure or similar event affects the planned itinerary, we may adjust the route, offer an alternative or cancel the tour if there is no suitable safe option.

Our tours need to leave on time for the day to work. If you are running late, contact us immediately, but we cannot guarantee the group can wait or that we can arrange a later pickup.

Our guides are required to hold appropriate First Aid qualifications for the work they do.

Yes. Guests are required to complete our participant waiver before joining the tour.

Our guides assess conditions throughout the day and carry First Aid equipment. In an emergency, they will follow the appropriate response procedures and contact emergency services where required.

Possibly, depending on the tour and your mobility needs. Some trails include stairs, rocks, sand and uneven surfaces. Contact us before booking and we can help you work out which option is most suitable.

Most of our standard hiking-focused itineraries are not fully wheelchair accessible because of the trails and terrain involved. Contact us if you have specific accessibility requirements and we’ll discuss what may be possible.

Yes. Walking poles are welcome if you find them useful.